Zacks

Knowledge Base

     

Why am I getting the "Internal Server Error"
message in ICA?

     


Article Number 0011

Issue

When I try to run ICA program I get the message "Internal Server Error"

Solution

The "Internal Server Error" means that ICA is experiencing difficulties connecting to the Zacks data servers via the Internet. There could be several reasons why this message appears:

  • Our server is experiencing heavy traffic and you cannot establish a connection. Try reconnecting later.
  • You have not established the Internet connection. If you are using AOL, you should sign on AOL first, and then use the software. Sometimes your company's security measures can prevent you from connecting to our data servers (you may not have all the necessary rights). Contact your systems administrator to obtain proper rights.


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